Floreat Drive-in Pharmacy

Reviews of Floreat Drive-in Pharmacy

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  Ry N Added December 01, 2023

  ★ ★ ★ ★ ☆
  I booked a vaccination appointment and during the pre-screening was left shocked with the chemist’s rudeness and lack of basic knowledge about the eligibility requirements - in her words “I don’t know very much”.
  
  Edit: Thank you to Toby for reaching out to discuss and follow-up my concerns.
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  Scott F Added November 18, 2023

  ★ ★ ★ ☆ ☆
  My sincerest appreciation to Dean from Terry White at Floreat, for contacting me to apologise for my customer experience and that staff training was applied in this situation. Thank you Dean.
  
  How can I give a zero. My experience with Terry White at Floreat Forum this morning was appalling to put it as kindly as the customer service deserves. Firstly, being told the wait for my prescription would be 15-20 minutes in what appeared a quiet store was the first issue, but I am a patient person and I'm sure other customers prescriptions were ahead of mine. After some shopping at the supermarket I returned about 20 minutes later. The customer service assistant was great and polite. When she told me the price of my medication was 2.5 times what I always pay, I questioned it, but also advised that all other Terry White Chemists, my local and another close to home charge a lot less, which I had spoken to the owner of this Chemist about in the past, which he accepted and changed the price to the standard RRP on this medication. Today, the Pharmacist in charge (not the owner) gave me a lecture about Chemist Warehouse and if customers choose to go there then that's what killing the suburban pharmacies like there's. I pointed out that I have never paid more for this prescription but understood the price increase on every consumable. I was then advised she could reduce the price but absolutely I was not going to have the medicine for the normal price I pay every month. I do not appreciate having my time wasted, nor should I be lectured about the impact of pharmacies by larger competitors for which I am opposed to, hence the reason I am standing in your store giving you my business like I have dozens of times working local to their store. My family pays thousands per year the pharmacy industry which we'd prefer to spend on other things, so I'm sorry If I dont show sympathy to your multi billion dollar industry profits.
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  Jade Kingston Added November 18, 2023

  ★ ★ ★ ★ ★
  You have one pharmacist that is nice, the rest of the staff make me dread coming in.
  
  Edit: changed to 5 stars as the pharmacist helped me out with a script issue - really appreciate it!
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  Ivan Kwan Added November 17, 2023

  ★ ★ ★ ★ ★
  Great service and friendly pharmacist. I went there today for my annual flu shot and the pharmacist was fantastic.
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  Priscilla True Added November 14, 2023

  ★ ☆ ☆ ☆ ☆
  Had a dreadful experience at this pharmacy today. I felt humiliated, shamed and felt I was discriminated against and judged due to the comments and remarks made by the owner pharmacist and the whole situation. It wasn’t my fault at all. There was a lot of implied comment and I had been careful to fully explain The problem was caused by an action performed by the chemist at the time of dispensing. I will be following up this very distasteful, belittling and inappropriate treatment.
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  A Google User Added January 31, 2018

  ★ ★ ★ ★ ★
  The pharmacist that now works saturdays is a hottie!

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